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Total Quality Management in University Library Systems

Rakesh Kumar Mishra

Central Library, D.D.U.Gorakhpur University, Gorakhpur-273009, U. P., INDIA.


Library is one of the important components of any University Systems i.e. library is the heart of the university system. In 21st century Total Quality Management (TQM) is primary requirement of any service providing organization. Well trained staffs are the competitive weapon for better quality service in a university library. Quality means everything that library does, in the eyes of its users. High quality service is the ultimate goal or aim of any libraries. In this paper we have to discuss about the meaning of TQM, and its concepts, challenges, and application of TQM for university library systems & services.

Keywords :Total Quality Management (TQM), high quality service.